Refund Policy
At Spirit Custom Stores, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Refunds may be requested within 14 days of receiving your order.
To be eligible, your item must be unused, in the same condition as received, and in its original packaging.
Custom or personalized products (e.g., embroidered, engraved, or specially made items) are non-refundable unless the item is defective, damaged, or incorrect due to our error.
Customized or personalized items (unless defective/incorrect).
Digital products, downloadable files, or design services.
Items purchased on sale or clearance.
To request a refund, please contact us at patches@spiritcustomstores.com
within 14 days of delivery, including your order number and reason for return.
Once your request is approved, we will provide instructions for returning the item.
After we receive and inspect the returned product, you will be notified of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method (credit card, PayPal, etc.).
Please allow 5–10 business days for the refund to reflect in your account, depending on your bank/payment provider.
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange, contact us within 14 days of delivery.
Shipping costs are non-refundable.
Customers are responsible for return shipping unless the return is due to our error (defective, damaged, or incorrect product).
If you have any questions about refunds or returns, please contact us:
📧 patches@spiritcustomstores.com
📞 +92 326 3062107
